For more detailed troubleshooting, see the product manual. You will find all operating instructions in our range here. If you are not able to get the help you need, please contact us for assistance.
Reason
Power supply fault.
Solution
Connect the device to a working electrical outlet and turn it on.
Reason
The fuse is broken (WOZ3000 / 6000).
Solution
Replace fuse.
Reason
The power adapter is broken (WOZ100).
Solution
Test another power adapter (Make sure the adapter has the correct specification).
Reason
The ceramic plate is dirty.
Solution
Clean the ceramic plate.
Reason
The ceramic plate is used up or broken.
Solution
Replace the ceramic plate.
Reason
Pre-filter dirty / clogged.
Solution
Replace filter.
Reason
The software is hanging or a freeze occurred.
Solution
Perform a factory reset.
Reason
The machine is inadvertently set.
Solution
Perform a factory reset.
Reason
Power supply fault.
Solution
Connect the device to a working electrical outlet and turn it on.
Reason
The fuse is broken (not WOZ 400).
Solution
Replace fuse.
Reason
The power adapter is broken (WOZ400)
Solution
Test another power adapter (Make sure the adapter has the correct specification).
Reason
The ozone tube is depleted or broken.
Solution
Replace ozone pipe.
Reason
The pre-filter is dirty or clogged.
Solution
Replace filter.
Reason
The software glitch, or hang has occurred.
Solution
Perform a factory reset.
Reason
The machine is inadvertently set.
Solution
Perform a factory reset
